Our Promise

 

 

Responsiveness is our hallmark

Our growing reputation for attention to detail and exceptional customer satisfaction is anything but serendipitous. It is the result of a deliberate, thoughtfully conceived business philosophy to which we unwaveringly adhere.

We firmly believe that courtesy, respect and responsiveness are essential values. Those principles guide our daily interactions not only with our customers, but also with our business affiliates and our subcontractors. Jensen Custom Homes leaves no room for mistreatment, neglect or evasiveness. We treat people as we would wish to be treated. It’s no more complex than that.

Home building is a consequential enterprise. We believe customers and vendors alike deserve honest, courteous responses to questions that arise. While we advocate fair compensation for expertise and work performed, we remain vigilant in controlling construction costs so we can deliver the best possible value within the means of our home buyers.

We pledge to remain accessible to you at all times—before work on your home begins, throughout construction, and following completion. If we miss your call, we will do our utmost to call you back within 24 hours. We promise to take your concerns and questions seriously, and respond as promptly and effectively as we can. Our reward is hearing you say “thank you” when we’ve performed work to your complete satisfaction.

And when you do thank us, we will respond “you’re welcome” rather than “no problem.” That’s more than a matter of courtesy. That’s an earnest reflection about the way we approach customer service. Pleasing you is our principal objective. We assure you that helping you fulfill your dreams is not a problem; it is our pleasure. We will do all that we can to make certain your interactions with Jensen Custom Homes are pleasurable for you as well.

That is our promise to you. 

 

 

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